Falcon | toddheffley.com

This from Brian Ray at the help desk.
This is typical troubleshooting information we provide. Sift thru and see what might apply..

For Field 5 How to guides, FAQ and training documents please visit:

FIELD 5 How-To Guides and FIELD FAQ online

For the sake of troubleshooting, you please send us following files from the computer on which you’re experiencing the issue?

File	Location
System Info	Start / (All) Programs / Accessories / System Tools / System Information in order to get a “System Information” window displayed on your screen. Then start the File / Export command from this last window for exporting system information in a .txt file. Send us the txt file
(…)Gallery.xml + (…)GallerySetting.xml	Windows XP: C:\Documents and Settings \[windows user logon]\Application Data\FIELD 5\Gallery\(…)Gallery.xmlC:\Documents and Settings \[windows user logon]\Application Data\FIELD 5\Gallery\(…)GallerySetting.xmlVISTA and Windows 7: C:\users\[currentusername]\AppData\Roaming\FIELD 5\Gallery\(…)Gallery.xml C:\users\[currentusername]\AppData\Roaming\FIELD 5\Gallery\(…)GallerySetting.xmlTo display “AppData”, proceed as follows: – select “Organize” – select “Folder and search options” – select “view” tab – activate “show hidden files” option
SharedGallery.xml	Windows XP: [C:\Field5\collections]\SharedGallery.xmlVISTA and Windows 7: [C:\Field5\collections]\SharedGallery.xml
FIELD_5.log	Windows XP: C:\ Documents and Settings \[windows user logon]\Application Data\FIELD 5\Log\FIELD_5Log.txtVISTA and Windows 7: C:\users\[currentusername]\AppData\Roaming\FIELD 5\Log\FIELD_5.logTo display “AppData”, proceed as follows: – select “Organize” – select “Folder and search options” – select “view” tab – activate “show hidden files” option

Could you please confirm you’re trying to install FIELD 5 online through Falcon Portal? In case you are, could you please provide me with the Falcon Portal ID you’re using?

In case your Internet access goes through a firewall or proxy, could you please check with your IT if following settings are implemented at firewall/proxy level?

HTTP Port 80 open
TCP Port 80 open
Domain “field5.myfalcon-techpub.com” authorized

In case you’re using Firefox or Chrome, could you please proceed as described below (information also available on Falcon Portal under “Library>Field>FAQ”):

Can I run FIELD 5 online using Firefox?

??Yes you can run FIELD 5 online (from Falcon Portal) using Firefox. However, it appeared that Microsoft ClickOnce technology is not fully supported following upon Firefox upgrade (from version 3.5). The fix for this consists in installing the Microsoft .NET Framework Assistant plugin from Mozilla addons before running FIELD 5 installation online. This is the only Microsoft official add-on; it requires .NET 3.5 SP1.

Can I run FIELD 5 online using Chrome?

?Yes you can run FIELD 5 online (from Falcon Portal) using Chrome. However, it appeared that Microsoft ClickOnce technology is not fully supported with Chrome. The fix for this consists in installing the ClickOnce for Google Chrome extension before running FIELD 5 installation online.

Regards,

Brian Ray

Falcon Jet Technical Center

Teterboro, NJ

(201) 541-4747

TechnicalCenter@falconjet.com

MOSTLY RESOLVED

to Brian.Ray

Brian,

To recap.

We have 3 collections from USBKey installed and running correctly.

We were forced to :

1. uninstall field.

2. find and rename C:/field5/

3. find and rename c:/users/…….roaming/appdata/…. (((from my weak memory)))))

reinstall field from usb stick.

reinstall collections.

repeated process 2 times.

all worked good.

The only problem we have is a nag window every time we open Field

No Sweat, No problem.

I get the idea that I am mismanaging the “set Default Collection Path”…..and “Install a collection from local disk.” …… Seems like I am making conflicting choices, as with many things in my life.

Attached:

Screen cap of system info.

Screen cap of nag window.

Thanks Brian. You and Aron got us going. Could you please forward this to Aron, and thank him as well.?