This from Brian Ray at the help desk.
This is typical troubleshooting information we provide. Sift thru and see what might apply..
For Field 5 How to guides, FAQ and training documents please visit:
FIELD 5 How-To Guides and FIELD FAQ online
For the sake of troubleshooting, you please send us following files from the computer on which you’re experiencing the issue?
File | Location |
System Info |
|
(…)Gallery.xml + (…)GallerySetting.xml | Windows XP: C:\Documents and Settings \[windows user logon]\Application Data\FIELD 5\Gallery\(…)Gallery.xmlC:\Documents and Settings \[windows user logon]\Application Data\FIELD 5\Gallery\(…)GallerySetting.xmlVISTA and Windows 7: C:\users\[currentusername]\AppData\Roaming\FIELD 5\Gallery\(…)Gallery.xml C:\users\[currentusername]\AppData\Roaming\FIELD 5\Gallery\(…)GallerySetting.xmlTo display “AppData”, proceed as follows: – select “Organize” – select “Folder and search options” – select “view” tab – activate “show hidden files” option |
SharedGallery.xml | Windows XP: [C:\Field5\collections]\SharedGallery.xmlVISTA and Windows 7: [C:\Field5\collections]\SharedGallery.xml |
FIELD_5.log | Windows XP: C:\ Documents and Settings \[windows user logon]\Application Data\FIELD 5\Log\FIELD_5Log.txtVISTA and Windows 7: C:\users\[currentusername]\AppData\Roaming\FIELD 5\Log\FIELD_5.logTo display “AppData”, proceed as follows: – select “Organize” – select “Folder and search options” – select “view” tab – activate “show hidden files” option |
Could you please confirm you’re trying to install FIELD 5 online through Falcon Portal? In case you are, could you please provide me with the Falcon Portal ID you’re using?
In case your Internet access goes through a firewall or proxy, could you please check with your IT if following settings are implemented at firewall/proxy level?
- HTTP Port 80 open
- TCP Port 80 open
- Domain “field5.myfalcon-techpub.com” authorized
In case you’re using Firefox or Chrome, could you please proceed as described below (information also available on Falcon Portal under “Library>Field>FAQ”):
??Yes you can run FIELD 5 online (from Falcon Portal) using Firefox. However, it appeared that Microsoft ClickOnce technology is not fully supported following upon Firefox upgrade (from version 3.5). The fix for this consists in installing the Microsoft .NET Framework Assistant plugin from Mozilla addons before running FIELD 5 installation online. This is the only Microsoft official add-on; it requires .NET 3.5 SP1.
?Yes you can run FIELD 5 online (from Falcon Portal) using Chrome. However, it appeared that Microsoft ClickOnce technology is not fully supported with Chrome. The fix for this consists in installing the ClickOnce for Google Chrome extension before running FIELD 5 installation online.
Regards,
Brian Ray
Falcon Jet Technical Center
Teterboro, NJ
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