This is the best that the Help Desk and/or Dassault Lit could come up with
Category Archives: AircraftTroubleshooting
How do I come to terms with a recalcitrant Field 5 installation?
This from Brian Ray at the help desk.
This is typical troubleshooting information we provide. Sift thru and see what might apply..
For Field 5 How to guides, FAQ and training documents please visit:
FIELD 5 How-To Guides and FIELD FAQ online
For the sake of troubleshooting, you please send us following files from the computer on which you’re experiencing the issue?
| File | Location |
| System Info |
|
| (…)Gallery.xml + (…)GallerySetting.xml | Windows XP: C:\Documents and Settings \[windows user logon]\Application Data\FIELD 5\Gallery\(…)Gallery.xmlC:\Documents and Settings \[windows user logon]\Application Data\FIELD 5\Gallery\(…)GallerySetting.xmlVISTA and Windows 7: C:\users\[currentusername]\AppData\Roaming\FIELD 5\Gallery\(…)Gallery.xml C:\users\[currentusername]\AppData\Roaming\FIELD 5\Gallery\(…)GallerySetting.xmlTo display “AppData”, proceed as follows: – select “Organize” – select “Folder and search options” – select “view” tab – activate “show hidden files” option |
| SharedGallery.xml | Windows XP: [C:\Field5\collections]\SharedGallery.xmlVISTA and Windows 7: [C:\Field5\collections]\SharedGallery.xml |
| FIELD_5.log | Windows XP: C:\ Documents and Settings \[windows user logon]\Application Data\FIELD 5\Log\FIELD_5Log.txtVISTA and Windows 7: C:\users\[currentusername]\AppData\Roaming\FIELD 5\Log\FIELD_5.logTo display “AppData”, proceed as follows: – select “Organize” – select “Folder and search options” – select “view” tab – activate “show hidden files” option |
Could you please confirm you’re trying to install FIELD 5 online through Falcon Portal? In case you are, could you please provide me with the Falcon Portal ID you’re using?
In case your Internet access goes through a firewall or proxy, could you please check with your IT if following settings are implemented at firewall/proxy level?
- HTTP Port 80 open
- TCP Port 80 open
- Domain “field5.myfalcon-techpub.com” authorized
In case you’re using Firefox or Chrome, could you please proceed as described below (information also available on Falcon Portal under “Library>Field>FAQ”):
??Yes you can run FIELD 5 online (from Falcon Portal) using Firefox. However, it appeared that Microsoft ClickOnce technology is not fully supported following upon Firefox upgrade (from version 3.5). The fix for this consists in installing the Microsoft .NET Framework Assistant plugin from Mozilla addons before running FIELD 5 installation online. This is the only Microsoft official add-on; it requires .NET 3.5 SP1.
?Yes you can run FIELD 5 online (from Falcon Portal) using Chrome. However, it appeared that Microsoft ClickOnce technology is not fully supported with Chrome. The fix for this consists in installing the ClickOnce for Google Chrome extension before running FIELD 5 installation online.
Regards,
Brian Ray
Falcon Jet Technical Center
Teterboro, NJ
MOSTLY RESOLVED
|
|||
Brian,
To recap.
We have 3 collections from USBKey installed and running correctly.
We were forced to :
1. uninstall field.
2. find and rename C:/field5/
3. find and rename c:/users/…….roaming/
reinstall field from usb stick.
reinstall collections.
repeated process 2 times.
all worked good.
The only problem we have is a nag window every time we open Field
No Sweat, No problem.
I get the idea that I am mismanaging the “set Default Collection Path”…..and “Install a collection from local disk.” …… Seems like I am making conflicting choices, as with many things in my life.
Attached:
Screen cap of system info.
Screen cap of nag window.
Thanks Brian. You and Aron got us going. Could you please forward this to Aron, and thank him as well.?
What are the problems with the f50 number 2 com?
Loose crimps on the coax ends.
Now the number 2 com ha slight crackle. Worse in climb. Best at 160 lts, slats out gear out.
Coax fitting near outflow valve?
Still marginal coax fittings?
To antenna vibration.
Slightly higher vswr in flight.
How could a brand new anti-skid tach gen fail when brand new.
We had water damage on 5 of 6 transducers recently on a F900B model. Here is one of the 5 (!) BRAND NEW antiskid transducers that failed the 550 to 750 Ohm test RIGHT OUT OF THE BOX.
We paid $25,000 for 6 of these little devils. Falcon jets response was to issue a letter that said “don’t worry about it”
What a joke. I think it would be better to rotate stock on old c______ TachGens and continue to rebuild them rather than replace with new c2______-1
What are the part numbers for switches used in passenger PSU on a European Falcon 900?
where do I start on a squib management program?
How do I type a replacement compass card for a Falcon 900
Here is one up on google docs that is all sqweezed in to fit on the windshield post holder
https://docs.google.com/spreadsheet/ccc?key=0AvsyCSy97vCJdGg4b09oTDdIRmFyN2pHQ0pObjJTU3c&usp=sharing
How do I make peace with the Rosen View VX in F900 143
EXE at
Products>Cabin InformationSystems>RosenView VX
RosenViewVX Configuration Tool.exe
Extraction tool for RF connectors
How do I make peace with the Aircell BroadBand in Roberts Falcon 900 SN 143?
Dassault F900 s/n 143 N24FJ
F900 s/n 143
ATG 2000 P/N P15864-002 S/N 1586400214543
First of all….The WIFI SSID that shows up on the face of your phone MUST BE N24FJ_WIFI. If the network shows up as LINKSYS on your Wireless on your phone>>>> Do not waste time troubleshooting the system. Any fix you implement now will soon be lost and you will be stuck in a endless circle. Order a CTR exchange and configure it correctly.
When you are ready to get into the system:
http://192.168.1.15:8080/maintenance/user
User: atguser PW letmein
++++++++++++++++++++
ATG Transceiver ID: 14543
ATG Aircraft ID: 905C6D
ACM Serial Number 1412613581
++++++++++++++++++++++++++++++++++++++++++++++
CTR 192.168.1.0 USER admin P/W *aircel1*
CTR P/N P12083 s/n 1208313433
++++++++++++++++++++++++++++++++++++++++++++++++++++
Hint s and tricks about logging into the units:
ALWAYS ALWAYS ALWAYS ____Turn OFF_____ the wireless connection on you laptop before you attempt to connect to the WIRED connection on the ATG or CTR.
Try a connection with the wired connection.
If you have trouble hitting the units from the wired connection at the 500JT Panel:
Try setting up a laptop with a Static IP address of 192.168.1.50 for the LAN connection. This will be required if there is a problem with the ATG….beccause the ATG ____ONLY____ provides DHCP services to other devises on the network.
___DO NOT ALLOW the CTR to provide DHCP services___
REMEMBER: If you do set the laptop to STATIC IP, you will not be able to use the laptop as a normal user on the network.
After a reboot, the ATG takes 7 minutes to come up. During that time you will have no DHCP Services on the network. So a STATIC IP connection will come up fine, but a DHCP request connection will take the full 7 minutes or more…..frustrating.
LiscenceKey or TextandTalk