Category Archives: AircraftTroubleshooting

F50 Troubleshooting, F900 Troubleshooting, Falcon

How do I come to terms with a recalcitrant Field 5 installation?

 

This from Brian Ray at the help desk.
This is typical troubleshooting information we provide. Sift thru and see what might apply..

 

 

 

For Field 5 How to guides, FAQ and training documents please visit:

FIELD 5 How-To Guides and FIELD FAQ online

 

For the sake of troubleshooting, you please send us following files from the computer on which you’re experiencing the issue?

File Location
System Info
  1. Start / (All) Programs / Accessories / System Tools / System Information in order to get a “System Information” window displayed on your screen.
  2. Then start the File / Export command from this last window for exporting system information in a .txt file.
  3. Send us the txt file

 
(…)Gallery.xml + (…)GallerySetting.xml Windows XP:
C:\Documents and Settings \[windows user logon]\Application Data\FIELD 5\Gallery\(…)Gallery.xmlC:\Documents and Settings \[windows user logon]\Application Data\FIELD 5\Gallery\(…)GallerySetting.xmlVISTA and Windows 7:
C:\users\[currentusername]\AppData\Roaming\FIELD 5\Gallery\(…)Gallery.xml
C:\users\[currentusername]\AppData\Roaming\FIELD 5\Gallery\(…)GallerySetting.xmlTo display “AppData”, proceed as follows:
– select “Organize”
– select “Folder and search options”
– select “view” tab
– activate “show hidden files” option
SharedGallery.xml Windows XP:
[C:\Field5\collections]\SharedGallery.xmlVISTA and Windows 7:
[C:\Field5\collections]\SharedGallery.xml
FIELD_5.log Windows XP:
C:\ Documents and Settings \[windows user logon]\Application Data\FIELD 5\Log\FIELD_5Log.txtVISTA and Windows 7:
C:\users\[currentusername]\AppData\Roaming\FIELD 5\Log\FIELD_5.logTo display “AppData”, proceed as follows:
– select “Organize”
– select “Folder and search options”
– select “view” tab
– activate “show hidden files” option

 

Could you please confirm you’re trying to install FIELD 5 online through Falcon Portal? In case you are, could you please provide me with the Falcon Portal ID you’re using?

 

In case your Internet access goes through a firewall or proxy, could you please check with your IT if following settings are implemented at firewall/proxy level?

 

In case you’re using Firefox or Chrome, could you please proceed as described below (information also available on Falcon Portal under “Library>Field>FAQ”):

??Yes you can run FIELD 5 online (from Falcon Portal) using Firefox. However, it appeared that Microsoft ClickOnce technology is not fully supported following upon Firefox upgrade (from version 3.5). The fix for this consists in installing the Microsoft .NET Framework Assistant plugin from Mozilla addons before running FIELD 5 installation online. This is the only Microsoft official add-on; it requires .NET 3.5 SP1.

?Yes you can run FIELD 5 online (from Falcon Portal) using Chrome. However, it appeared that Microsoft ClickOnce technology is not fully supported with Chrome. The fix for this consists in installing the ClickOnce for Google Chrome extension before running FIELD 5 installation online.

 

 

 

Regards,

 

Brian Ray

Falcon Jet Technical Center

Teterboro, NJ

(201) 541-4747

TechnicalCenter@falconjet.com

MOSTLY RESOLVED

 

to Brian.Ray
Brian,
To recap.
We have 3 collections from USBKey  installed and running correctly.
We were forced to :
1. uninstall field.
2. find and rename C:/field5/
3. find and rename c:/users/…….roaming/appdata/….  (((from my weak memory)))))
reinstall field from usb stick.
reinstall collections.
repeated process 2 times.
all worked good.
The only problem we have is a nag window every time we open Field
No Sweat, No problem.
I get the idea that I am mismanaging the “set Default Collection Path”…..and “Install a collection from local disk.”  …… Seems like I am making conflicting choices, as with many things in my life.
Attached:
Screen cap of system info.
Screen cap of nag window.
Thanks Brian.  You and Aron got us going.  Could you please forward this to Aron, and thank him as well.?

 

F900 Troubleshooting

How could a brand new anti-skid tach gen fail when brand new.

We had water damage on 5 of 6 transducers recently on a F900B model.  Here is one of the 5 (!) BRAND NEW antiskid transducers that failed the 550 to 750 Ohm test RIGHT OUT OF THE BOX.

http://youtu.be/AE89VTVD4vw

 

We paid $25,000 for 6 of these little devils. Falcon jets response was to issue a letter that said “don’t worry about it”

 

What a joke.  I think it would be better to rotate stock on  old c______ TachGens and continue to rebuild them rather than replace with new c2______-1

Avionics, F900 Troubleshooting

How do I make peace with the Aircell BroadBand in Roberts Falcon 900 SN 143?

Dassault F900 s/n 143 N24FJ

F900 s/n 143

ATG 2000 P/N     P15864-002    S/N 1586400214543

 

First of all….The WIFI SSID that shows up on the face of your phone MUST BE N24FJ_WIFI.  If the network shows up as LINKSYS on your Wireless on your phone>>>> Do not waste time troubleshooting the system.   Any fix you implement now will soon be lost and you will be stuck in a endless circle.  Order a CTR exchange and configure it correctly.

 

When you are ready to get into the system:

http://192.168.1.15:8080/maintenance/user

User: atguser  PW letmein

++++++++++++++++++++

ATG Transceiver ID: 14543

ATG Aircraft ID: 905C6D

ACM Serial Number 1412613581

++++++++++++++++++++++++++++++++++++++++++++++

 

CTR  192.168.1.0 USER admin P/W *aircel1*

CTR P/N P12083 s/n 1208313433

++++++++++++++++++++++++++++++++++++++++++++++++++++

Hint s and tricks about logging into the units:

 

ALWAYS ALWAYS ALWAYS  ____Turn OFF_____ the wireless connection on you laptop before you attempt to connect to the WIRED connection on the ATG or CTR.

Try a connection with the wired connection.

If you have trouble hitting the units from the wired connection at the 500JT Panel:

Try setting up a laptop with a Static IP address of 192.168.1.50 for the LAN connection.  This will be required if there is a problem with the ATG….beccause the ATG ____ONLY____ provides DHCP services to other devises on the network.

 

___DO NOT ALLOW the CTR to provide DHCP services___
REMEMBER: If you do set the laptop to STATIC IP, you will not be able to use the laptop as a normal user on the network.

After a reboot, the ATG takes 7 minutes to come up. During that time you will have no DHCP Services on the network.  So a STATIC IP connection will come up fine, but a DHCP request connection will take the full 7 minutes or more…..frustrating.

LiscenceKey or TextandTalk

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